Privacy Policy
Welcome to Zenoté Handmade privacy policy
Zenoté Handmade respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
It is important that you read this privacy policy as it describes the data that we collect from or about you and the way in which we use it.
Purpose of this privacy policy
This privacy policy aims to give you information on how Zenoté Handmade collects and processes your personal data through your use of this website, including any data you may provide through this website when you create an account and/or use the services of Zenoté Handmade via this website.
This website is not intended for children and we do not knowingly collect data relating to children.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The type of personal information we collect
We currently collect and process the following information:
| Name Address Telephone | To process an order, we require all of this information. We may also need to contact you about your order. |
| Order History | Storing this information is helpful for both parties when making future purchases or reviewing historical ones |
| Cookie Information | See cookie policy. |
| Social Media Name | If you have contacted us through social media, we will keep a record of the conversation for reference |
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you contact us for information either via social media or via our website
-When you create an account
-When you place an order
-When you sign up for our newsletter
-When you leave feedback
-When you subscribe to our services
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Purpose/Activity | Lawful basis for processing including basis of legitimate interest |
|---|---|
| By ordering our products you are entering into a contract of sale, therefore we require some personal data in to process the order | We have a contractual obligation |
| We may contact you about new products or marketing materials. You may opt out of this processing at any time by contacting hello@zenotehandmade.com or by clicking unsubscribe on the email. | We have a legitimate interest |
How we store your personal information
Your information is securely stored by AWS in their London region.
Our website & your data is protected by https technology
We do not store any financial details on our website, this information is processed and held with third party supplier; Stripe. Details of their policies cabn be accessed here:
Privacy Policy - https://stripe.com/privacy
Security at Stripe - https://stripe.com/docs/security/stripe
We keep you details on file until you ask us to remove them, or after 3 years of inactivity on your account, whichever is first.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us hello@zenotehandmade.com if you wish to make a request.
How to complain: If you have any concerns about our use of your personal information, you can make a complaint to us at hello@zenotehandmade.com
You can also complain to the ICO if you feel you are unhappy with how we have used your data. Information Commissioner’s Office Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
If you require any further information regarding this Privacy policy then please contact Zenoté Handmade by email at hello@zenotehandmade.com.